I had Dave Kyle at EE do my old KTM, it was worlds better when I got it back. As far as customer service, it was great. Phone calls were answered right away and the turn around was quick, never longer than a week or so.
I've been very happy with my Sachs setup so far, I don't plan on sending it for a revalve, only a shock oil change in the future.
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'10 EC300 -- very happy 
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